PRIVACY POLICY

Tenant Spaces respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please use the Glossary below to understand the meaning of some of the terms used in this privacy policy.

1. Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy aims to give you information on how Tenant Spaces collects and processes your personal data through your use of this website, including but not limited to any data you may provide through this website when you sign up to any newsletter or purchase or use one of our products or services.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Tenant Spaces is the controller and responsible for your personal data.

Contact Details

If you have any questions about this privacy policy or our privacy practices, including any requests to exercise Your Legal Rights, please contact in the following ways:

Full name of legal entity: Tenant Spaces Limited

Email address: info@tenantspaces.co.uk

Postal address: Tenant Spaces, 25 Black Boy Lane, London, N15 3AP

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.


2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title and gender.

• Contact Data includes address (including billing address), delivery address, email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you (or in the case of a tenant, your landlord), and you fail to provide that data when requested, we may not be able to perform our services or provide you with our products (as applicable). Consequently, we may be forced to cancel any contract for our services, but we will notify the respective parties if this is the case at the time.

3. How is your Personal Data Collected?

We use different methods to collect data from and about you including through:

• Direct Interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes, but is not limited to, personal data you provide when:

• you apply for our products or services
• you create an account on our website
• you subscribe to or use our services
• you complete any of the forms located on our website;
• in the case of a tenant, your landlord provides us with your details;
• you request marketing to be sent to you; or
• you give us feedback or contact us.
• 
  
• Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy [LINK] for further details.

• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties as set out below:
  
  Technical Data from the following parties:
  
  (a) analytics providers such as Google based outside the EU;
  (b) advertising networks; and
  (c) search information providers.

• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

• Identifty and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (or in the case of a tenant, with your landlord);

• Where we need to carry out and perform our services or deliver our products;

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or

• Where we need to comply with a legal obligation.

Please see the Glossary to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for Which We Will Use Your Personal Data

We have set out below, in a table format, a description of some of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.